Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know. From account creation to calculating your bonus value, we walk through every step with clear instructions and detailed math.

Before You Start

• Ensure you are at least 18 years old (or the legal age in your jurisdiction).
• Have a valid email address and a phone number for verification.
• Prepare a government-issued ID (passport, driver’s licence) for KYC checks.
• Choose a payment method: credit/debit card, e-wallet (Skrill, Neteller), bank transfer, or prepaid voucher.
• Check your internet connection stability – a mobile-optimised website works on all devices via browser.
• Read the terms and conditions of the welcome bonus before depositing.

How to Sign Up

1. Click the register button on the homepage.
2. Fill in the registration form: username, password, email, and personal details.
3. Select your preferred currency and agree to the terms.
4. Confirm your email via the link sent to your inbox.
5. Complete your profile – add phone number and address.
6. Make your first deposit to activate the welcome bonus (if opted in).

Calculating Your Bonus

Let’s assume a typical welcome bonus: 100% match up to €200 + 50 free spins on a popular slot. The wagering requirement is 35x the bonus amount on slots (100% contribution). Free spins winnings are also subject to 35x wagering.

Important: The following calculation is an example – actual terms may vary.

Deposit €100. You receive a €100 bonus (€100 × 100% = €100). Your total balance becomes €200 (deposit + bonus).

Wagering requirement: €100 bonus × 35 = €3,500 must be wagered on slots before withdrawal.

Free spins: 50 spins at €0.10 each = €5 total wager. Assume average win rate of 96% RTP. Expected winnings = €5 × 0.96 = €4.80. That €4.80 also has a 35x wagering requirement: €4.80 × 35 = €168. Combined total wagering: €3,500 + €168 = €3,668.

Return on wagering: Assuming a slot with 96% RTP, during wagering you expect to lose 4% of turnover. Expected loss = €3,668 × 0.04 = €146.72. Your initial deposit is €100, plus free spin winnings €4.80 = total expected cash €104.80. After wagering, expected remaining cash = €104.80 – €146.72 = -€41.92 (loss). However, variance can lead to profit. The expected net loss is €41.92.

Formula: Expected value = (Bonus × RTP) – (Deposit × (1 – RTP))? Better: EV = Deposit + Bonus – (Wagering × (1 – RTP)). Using numbers: EV = €100 + €100 – (€3,668 × 0.04) = €200 – €146.72 = €53.28 (positive EV? Wait, that’s wrong. Actually the player keeps deposit and bonus, but must wager. The EV of the bonus alone = Bonus – (Wagering × (1 – RTP)). So €100 – (€3,500 × 0.04) = €100 – €140 = -€40. Plus free spins EV = €4.80 – (€168 × 0.04) = €4.80 – €6.72 = -€1.92. Total bonus EV = -€41.92. Add deposit of €100? Actually the deposit is returned as part of the balance. The player’s total expected money after wagering is Deposit + Bonus EV = €100 – €41.92 = €58.08. So the expected loss is €41.92. Thus the bonus has negative EV in this example. Always check terms.

Financial Operations

All transactions are encrypted with SSL technology. Withdrawals are subject to verification and may require additional documents. Note: if the casino holds a Curacao licence, winnings may be subject to local income tax – check your country’s regulations.

Licence & Player Protection

The casino operates under a licence from the Government of Curacao. This ensures compliance with anti-money laundering (AML) and responsible gambling standards. Player funds are held in segregated accounts. Tools such as deposit limits, time-outs, and self-exclusion are available. For problem gambling, contact organisations like GamCare or Gambling Therapy. Always gamble responsibly.

Support Guide

Here are five common scenarios and how the support team can help:

• Scenario 1: Unable to log in. Reset your password via the ‘Forgot Password’ link. If the issue persists, contact live chat – they will verify your identity and assist.
• Scenario 2: Deposit not credited. First check your transaction history. If missing, provide the transaction ID and screenshot to support. They will investigate with the payment provider.
• Scenario 3: Bonus not activated. Ensure you opted in during deposit. If not, support may manually activate the bonus if within the promotional window.
• Scenario 4: Withdrawal pending longer than expected. Verify your account documents first. Then contact support to expedite the process. They can check if additional verification is needed.
• Scenario 5: Technical issue with a game. Clear browser cache or try a different device. If the problem continues, report the game ID and timestamp. Support can escalate to the provider.

Support is available 24/7 via live chat and email. Response times are typically under 2 minutes for chat, 24 hours for email.

Players Ask

How long does verification take?

Document verification usually takes 24–48 hours once submitted. In some cases it may be faster.

Can I change my currency after registration?

No, the currency is fixed at registration. You must create a new account if you need a different currency.

Are there any fees for deposits or withdrawals?

The casino does not charge fees, but your payment provider might. Check with them.

What is the minimum deposit to claim the welcome bonus?

The minimum deposit is typically €10, but always check the current terms.

Can I use multiple bonuses at the same time?

No, only one bonus can be active per account at any time.

Do free spins have a maximum win limit?

Yes, often the maximum winnings from free spins are capped, for example €100. Check the specific promotion.

How do I close my account?

Contact support to request permanent closure. They will confirm identity and process the request.

Is the mobile version different from desktop?

No, the mobile-optimised website offers the same features and games as the desktop version.

What happens to my bonus if I self-exclude?

Any active bonuses are forfeited upon self-exclusion. Withdrawal of your own deposit may be allowed after verification.

Extra Tips

The VIP or loyalty program rewards regular players with points for every real-money wager. Typically, you earn 1 point for every €10 wagered on slots (lower for table games). Points can be exchanged for bonus credits, free spins, or cash. Tiers often include Bronze, Silver, Gold, Platinum, and Diamond, each offering increasing perks: higher withdrawal limits, dedicated account managers, exclusive promotions, and faster withdrawals. To reach higher tiers, accumulate points within a set period – for example, 5,000 points for Gold, 20,000 for Platinum. Maintain your tier by wagering a minimum amount each month. Always check the current loyalty terms.

This guide covers the essentials to start your journey. Remember to read the full terms and gamble responsibly.